Terms and Condition

Reserving or participating in any travel services offered by Globefirst Innovative Traveltech Inc. (authorized to do business as Globalduniya, and Travelwhisky) (hereinafter "The Company", “we”, “us”) constitutes a contractual agreement between the participant (“you") and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms"), which include a Health & Safety and any other applicable waivers for your trip. You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms.

The Company reserves the right to update or amend these Terms at any time prior to you making a reservation. An up-to-date copy of these Terms is accessible on The Company website Globalduniya.ca
The Terms listed online when completing a reservation are those that control.

Any payment made to The Company shall be deemed to constitute full acceptance of these Terms, including a Health & Safety Waiver.

Please make sure you have read and understood these terms and conditions.

PRICES:

All prices quoted are shown in Canadian ($CAD) funds. All rates are subject to tax increases unless otherwise noted in the Travel Services proposal, booking confirmations and/or invoices. 

NOT INCLUDED IN PRICING

Unless specifically noted in your trip itinerary, the following is not included in your reservation.

  • airfare to and from the start of your trip;
  • intra-trip air, unless specified in the itinerary
  • airline baggage fees, including checked and/or excess baggage fees
  • Federal inspection fees for Canada Immigrations & Customs; International Air Transportation tax;
  • agricultural tax;
  • other per-person taxes imposed by government entities;
  • airport taxes and fees, including the Air Traveller's Security Charge up to $11.20 per person, participant facility charges up to $18 per person, Federal domestic flight segment fees up to $14.25 per segment, Canada and international arrival and departure and other government-imposed fees added by the airline and applicable at the time of reservation; ^
  • port taxes;
  • passports; visas; vaccinations;
  • gratuities to your Tour Director, Cruise Director, Local Host®, driver, Local Guides, and/or ship's crew; gratuities on ferries, trains, and cruise ships;
  • laundry; telephone; minibar;
  • entry/exit fees at airports;
  • alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or onboard your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant);
  • airport transfers (unless on qualifying flights);
  • optional excursions;
  • porterage at airports and train stations or on Cosmos 2022 and beyond
  • Travel Insurance;

^ These fees are included in the price of airfare purchased through The Company

 

Changes In Prices & Itinerary

Quoted Travel Services and rates may change and are subject to availability at the time of booking. Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach or Car providers, hotels, airports, and other ground providers. In the event of fluctuations, we reserve the right to adjust prices without notice.

PAYMENTS, FEES, CHANGES & CANCELLATIONS:

Payment must be made in Canadian funds.

Globalduniya accepts Visa, MasterCard and American Express. Verbal and/or written authorization of the use of your card indicates your compliance with our booking terms and conditions. Credit card payments will be processed in the currency in which the booking was made. We also accept direct wire transfers for bookings outside of 30 days of departure. A copy of the wire transfer must be emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transactions are the responsibility of the remitter.

Credit Card Payment Administration Fee

All fees are included in the price quote unless otherwise stated.

CANCELLATION BY THE PARTICIPANT:

Cancellation by the Participant

Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by letter, e-mail, or by fax. Notification of cancellation is based on the working week in Canada. Weekend days or statutory holidays cannot be calculated in the day’s prior policies for cancellation fee avoidance. An acknowledgement of the cancellation notice will be sent. If you did not receive this advice then cancellation has not been received by Globalduniya and must be resent. We recommend the independent purchase of travel insurance. 

Cancelling a day Tour: 

1 Day or Less than 1 Day: No Refund

1 day to 7 days: 50% Refund

7 days or more: Full Refund

Cancelling a Mult-Day Tour:

            Less than 7 days: No Refund

            7 days to 14 days: 50% Refund

            14 days or more: Full Refund

Whale Watching Tours:

            Less than 4 days: No Refund

            4 days to 7 days: 50% Refund

            7 days or more: Full refund

 

CANCELLATION BY THE OPERATOR:

The departure date for a scheduled tour offered and operated by Globalduniya will become a guaranteed departure when the minimum number of customers secured by full payment for the tour has been reached. Globalduniya guarantees that all scheduled Tour departures booked and secured will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on the Tour Operator’s website or by contacting the Tour Operator. Brochures and other printed materials displaying Tour information and departure dates are subject to change may not be relied upon for purposes of this guarantee.

If a Tour, offered and operated by Globalduniya, is cancelled by Globalduniya before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from the Tour Operator:

  • a substitute Tour of equivalent or superior value; or
  • a substitute Tour of lesser value if no tour of equivalent or superior value is reasonably available and to recover from the Tour Operator the difference in price between the price of the Tour originally purchased and the substitute Tour; or
  • a full refund was paid for the cancelled Tour.

Globalduniya is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled travel service including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. 

Where a significant element of a Tour as described cannot be provided after departure, Globalduniya will make suitable alternative arrangements where possible. 

Refunds after Service Rendered

The company does not provide full refunds once the Tour is finished. The company will provide partial refunds when the Tour did not meet the below-stated cases; these cases are:

  • The Tour Guide/ Driver arrived two hours later than the promised time and did not complete the Tour.
  • The Tour Guide/Driver did not take to half or more than half of the locations promised in the Tour.
  • The Tour Guide/Driver behaved rudely, and their remarks brought you distress.
  • The Tour Guide/Driver did not provide you with the admission tickets required for locations where the itinerary stated would be provided. (The price of tickets would be refunded in this case)

No refunds after services rendered are to be given on any cases other than the ones stated above.

UNUSED SERVICES:

There will be no refunds for services that are not utilized. Should passengers fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements; Globalduniya will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of the service providers.

 

ACCURACY OF INVOICE DETAILS

You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 7 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.

 

ERRORS & OMISSIONS

*In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, The Company reserves the right to correct the price and reinvoice you at the correct price.

 

PASSPORTS AND TRAVEL DOCUMENTATION:

Visitors to Canada from all other countries require a valid passport to enter the country. Citizens of some countries may require a visa. It is your responsibility to check the validity of your passport, which should be valid well beyond your return date and to ensure it meets all requirements for admission into Canada. Many countries require your passport to be valid for six months beyond your travel dates or you may be denied Travel Services. Travellers who fly to Canada may also require an electronic travel authorization document. If you have any questions or concerns with respect to your ability to enter Canada, please consult IRCC Canada.  For current information on travel to Canada visit www.travel.gc.ca.  

 

CHANGES TO THE ITINERARY:

Safety is our primary concern. Please note that on some tours, it may be necessary to modify the itinerary due to weather and/or road conditions. If so, we will endeavour to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the client will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the client’s advance approval will be obtained, and the client will be charged the difference between the original and modified itineraries. If a tour is cancelled and no substitute tour is available or acceptable to the client, the client will be refunded the full cost of the tour minus any applicable vendor payments. The client is responsible for all additional transportation or lodging costs that are necessitated by the weather. In addition, if a client has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is cancelled and the client chooses not to access the tour or lodging facility by ground transportation. There are no refunds if a tour operates but the client decides due to weather or any other reason not to participate. Participation in activities, tours, and transportation is not mandatory and purely voluntary. We strongly recommend travel insurance to help protect against unforeseen circumstances.

AUTHORITY TO REMOVE OR REFUSE PARTICIPANTS

In the sole discretion of The Company, The Company may refuse a tour to you or may terminate the tour early if it reasonably believed that you

  • are dangerous to others or to yourself;
  • have engaged in, are engaged in, or are threatening to engage in behaviour that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Provides), The Company representatives, or crew members, including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
  • have failed or refused to follow, or are failing or refusing to follow The Company’s rules and procedures or the instructions of The Company, its representatives, and the travel agents.

In the event the tour is terminated early, you may be left at any bus stop, train station or near a taxi without any liability to The Company or its representatives. The Company shall not be required to refund any portion of the fare paid by you if you are removed pursuant to this section.

In the event you are removed, The Company will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. We shall be entitled to recover from you any costs or expenses incurred by The Company, its representatives, or the crewmembers in your removal or the exercise or enforcement of this clause.

 

RESPONSIBILITY AND ACKNOWLEDGEMENT OF RISK:

Globalduniya acts only as an agent for the various independent suppliers that provide overnight accommodations, transportation, sightseeing, activities, or other services connected with the itineraries it arranges (hereinafter: “the services and activities”). The services and activities are subject to the terms and conditions of those suppliers as well as those contained herein.

 

FORCE MAJEURE:

In the event of a Force Majeure Event (as defined below), The Company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.

The Company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an "Act of God" or any other condition outside The Company’s control ("Force Majeure Event"), including without limitation:

  • Fire
  • Landslides
  • Volcanic eruption
  • Inclement weather
  • Environmental pollution or contamination
  • Earthquake
  • Low or high water levels
  • Flood
  • Water or power shortages or failures
  • Tropical storms or hurricanes
  • Riots or civil commissions or disturbances or any other acts of similar nature
  • Sabotage
  • Strikes of labour disruptions
  • Arrests
  • Restraint of rulers or peoples
  • Expropriations
  • Acts of terrorism
  • War
  • Insurrection
  • Quarantine restrictions
  • Government health advisories or warnings or alerts of any kind of nature
  • Government seizures
  • Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization
  • Damages to its facilities or the travel supplier and its facilities
  • Or any other unforeseen circumstances or any other factors unforeseen by The Company that adversely affects or hampers its ability to fulfil any of its contractual conditions.

 

APPLICABLE LAW:

The Contract and these Terms are subject to the laws of British Columbia, Canada and you submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada for the resolution of any dispute under these Terms or concerning any Tour, product or service.

 

LIABILITY RELEASE & AGREEMENT NOT TO SUE:

You understand and agree that, as a condition of booking Travel Services through Globalduniya, you and all participants in any Travel Services waive all claims and agree to defend, release and indemnify Globalduniya, its employees and agents from any and all liability or damages arising in any way from any Travel Services.

You understand that travel and participating in the Travel Services can involve dangers and inherently risky activities that may result in death, personal injury, loss or damage to property, delays, inconvenience, extra costs or other losses.

Globalduniya, its employees and agents shall under no circumstances be liable for any representation, misrepresentation or information given or omitted in relation to the suitability of any Travel Services, visas, passports, health issues, insurance issues, taxation or any other matter.

Globalduniya, its employees and agents shall also under no circumstances be liable for any loss or damage including injury, death, loss of personal effects or luggage, loss of revenue or profit, costs, expenses, delays, inconvenience, loss of enjoyment or emotional upset, no matter how caused, whether or not due to any act, omission or negligence of Globalduniya, its employees or agents.

In the alternative, should the Liability Release & Agreement Not to Sue contained above be found unenforceable for any reason, all liability of Globalduniya shall be limited to the lesser of the total price of the Travel Services.

 

CLAIMS:

Globalduniya is committed to customer satisfaction. If you encounter any difficulties or problems please let us know immediately so that we may attempt to address your concerns. If we are unsuccessful in resolving your concern, and your claim is for any reason not covered by the Liability Release & Agreement Not to Sue detailed above, you agree that any claim relating in any way to any Travel Services arranged through Globalduniya is null and void unless notice is provided in writing within 60 days of the completion of any Travel Services and unless arbitration proceedings are commenced within one (1) year of the completion of any Travel Services.

 

MEDIA POLICY:

Any pictures, video or promotional footage was taken by Globalduniya or other parties working with Globalduniya (which may include Passengers), during the Trip, will be the property of Globalduniya and can be used or disclosed and the Passenger consents to the use and disclosure for future promotional purposes. The Passenger also consents to the use and disclosure of any of the personal information collected regarding the Passenger (except for payment information) to enable Globalduniya to inform the Passenger of events and promotions.

 

INSURANCE:

All participants are strongly advised to purchase medical insurance coverage and cancellation insurance, either through Globalduniya or through another insurance provider or broker. Globalduniya is able to provide quotes on competitive travel insurance policies and would be happy to do so. All insurance products provided through Globalduniya are subject to additional terms and conditions. Please review the wording of all insurance policies, including all warranties, conditions, exclusions and limits carefully. A select number of Travel Services have mandatory insurance coverage requirements due to the nature of the activity. 

Travel Insurance payments are always non-refundable.

Please read all quote documentation carefully to ensure compliance. If you would like more information on trip cancellation options or would like to purchase travel insurance (available up to 72 hours before departure) please email info@globalduniya.ca  or inquire here.